Due to the rehabilitation and hygiene nature of the products we sell, and for health safety concerns for our valuable customers, our products are non-returnable (sales are final). This policy will be strictly enforced during the pandemic.
These include, but no limited to, products such as:
- Breast Pumps
- Personal Massagers and Vibrators
- Hand sanitizers
- Disposable Diapers
- Cloth Diapers
- Re-usable feminine pads
- All Car Seats
- All Strollers
- All Walkers, Wheelchairs and Scooters
- Infant Formula
- Nutritional Drinks
- Baby Gates
- Salt Lamps
- Toilet Risers
- Bedding Accessories
- Compression Stockings
- Support & Braces
- Ostomy Products
- Clearance Items
- Beds and relaxation
- Bath safety
- Cushions and pillows
- Wound care products
- Rehab items such as uplift seat assist, putties, leg lifters
- ANY item which has been removed from their original packaging, assembled or modified
- ANY item where the original packaging is damaged (item is not resellable - based on homewellness.ca guidelines)
- ANY item marked as non-returnable on the product page or in catalog
- ANY item identified by a homewellness.ca representative as non-returnable
*Please note that we are not the manufacturers of the products we sell. If you have a performance and/or warranty issue, or a general complaint with a product, please contact the manufacturer at the number on the packaging.
If you have any doubts about whether a product your are planning to purchasing is returnable - please contact us before ordering.
If the product is returnable, you may return any new, unused, and unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.